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Airport Bulletin

Hold Flights For A Fiver With British Airways

Time:2014-08-29
China, August 27, 2014 – Anyone searching for the best airline deals will now be able to hold their British Airways flight for up to 72 hours for as little as £5 through ba.com.

This will give customers the time to make sure they’re happy with their flight choices before paying for them.

If within 72 hours customers want to pay for their flights, the hold deposit is refunded and the ticket can be bought.

Holding reservations per person on short-haul flights costs just £5, while those wanting to secure seats on long-haul flights would pay £10 per person*.

Drew Crawley, British Airways’ chief commercial officer, said: “There’s nothing more frustrating than seeing a great flight price but not being able to book it straight away, either because you may need to get the time off work or check it’s ok with family or friends – then coming back and finding there are no seats left or the price has changed.

“Now customers can see the price, hold their seats and be sure that’s all they’ll pay, up to three days later.

“Feedback from customers means we are confident that this reassurance will prove very popular and give them the time to book the flights they want and give certainty they have a great deal.”

Only one person’s name is needed to hold the flights. The names of everyone travelling can be added within 72 hours of the booking being held. Seats can be held up to 21 days before departure.

The new hold option is the result of a joint project between British Airways and Iberia, both owned by IAG. It applies to reservations for all flights operated by British Airways, including code-sharing flights, Iberia, Iberia Express, and Air Nostrum, including any combinations of flights of British Airways and Iberia, as long as they are on the same ticket.

This is latest in a series of initiatives by British Airways to make flying even easier and more convenient.

The airline recently introduced weekend-only Day Tripper return fares for travel from London to many European destinations, from just £79 for a special day away, while hand baggage only fares now also give customers the option to fly for less if they don’t check luggage into the hold.

The airline has also invested in newly-designed seats and cabin interiors for 95 of its short-haul aircraft flying across its European and domestic networks from Heathrow and Gatwick.

And with new routes starting from Gatwick to Fuerteventura, Grenoble, Friedrichshafen, Cagliari, Rhodes, Crete, Bodrum and Dalaman it’s easier than ever to fly when and where customers want with British Airways.

- Ends-

Notes to editors:
*The hold fees for the UK and Europe are £5 and €5 respectively for short-haul flights and £10, $10 (for those booked in the US) and €10 for long-haul flights. For all other currencies, the hold fee is converted from the pound sterling figure.

Only British Airways, Iberia and their codeshare flights can be reserved using the new booking fee, which does not include British Airways subsidiaries, such as British Airways Cityflyer, or codeshares with any other airlines.

Flights from the following destinations can’t be held with a reservation fee because of complex fluctuating tax calculations:

British Airways:
Caribbean - Antigua, Barbados, Punta Cana, St Kitts, St Lucia, Trinidad and Tobago
Rest of the world – Buenos Aires, Cairo, Monrovia, Bangalore, Chennai, Delhi, Hyderabad, Mumbai, Lagos, Freetown and Abuja
Flights to and from the following countries cannot be held at present but will be added in due course: Israel, Denmark, Norway, Sweden

Iberia:
Bogota, San Jose, Guayaquil, Quito, San Salvador, Guatemala City, Panama City, Lima, Montevideo, Caracas and Malabo

About British Airways
British Airways has a worldwide route network that covers more than 170 destinations in 75 countries.

In more than 90 years, the airline has carried more than 1.2 billion customers on its extensive network, and is recognised as one of the world’s elite carriers. It is one of the world’s largest international airlines carrying approximately 36 million customers around the world every year.

British Airways has been flying to mainland China for over 30 years. It offers daily flights from Beijing and Shanghai to London, and five flights a week from Chengdu to London. Now travellers can also book flights on ba.com to travel to the UK and Europe from Chongqing, Changsha, Fuzhou, Hangzhou, Ningbo, Nanjing, Sanya, Wuhan, Guangzhou and Xiamen via Beijing, Shanghai or Chengdu on Air China, China Eastern Airlines or Hainan Airlines or via Hong Kong on Cathay Pacific or Dragonair.

The airline operates from the state-of-the-art Terminal 5 at London Heathrow, which is exclusive to British Airways’ and Iberia Airlines’ customers and is capable of handling 30 million customers a year. In March 2014, Terminal 5 was named by Skytrax as the Best Airport Terminal for the third year running, based on surveys of 12 million frequent travellers. T5 also won the Best Airport Shopping award.

In September 2013, British Airways was awarded the Best Airline, Best Short-Haul Airline, Best Business Class and Best Frequent Flyer Programme by Business Traveller following a survey of the magazine’s readers in the UK. In February 2014, British Airways was named the UK’s Consumer Superbrand of 2014, securing the top position against 1,500 other brands and becoming the first airline or travel brand to win the prestigious title. 

For further information on British Airways, please visit ba.com.

British Airways press office contacts
Paradigm Communications
Beijing Office            Shanghai Office
T: (010) 8580 0783         T: (021) 6360 5511
Cherry Zhang             Seara Zhong
E: cherryzhang@paradigm.com.hk   E: searazhong@paradigm.com.hk
Cassie Chen            Shaley Han
E: cassiechen@paradigm.com.hk   E: shaleyhan@paradigm.com.hk
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